OUR PROCESS
WHAT TO EXPECT
WHAT WE DO
An initial set up call within 1 hour of receiving your file to confirm all details of the loan
Create and send initial disclosure package in compliance with state, federal and lender guidelines
Request fees from Escrow/Title
Review initial application documentation from borrowers and warn LO of potential issues
Constant review of timelines to ensure your loan is scheduled to close on time
Order all appraisal, credit supplements, verification of employment, title work, homeowner's insurance, etc as required by the loan
Be courteous and respectful to you and your clients at all times
Give you the most up to date information on your file(s) through weekly updates
Review conditions from the lender and update you on items needed by the borrower
Request, receive, review and submit all conditions prior to doc/funding
Order closing papers and assist in closing coordination
Prepare all parties for items needed at closing ahead of time
Post close QC review to ensure compliance
Send final documents for closed loan within 30 days of closing/funding to LO for storage.
WHAT YOU DO
Order initial credit report and run AUS
Ensure the loan is approve/eligible and registered with a lender
Verify the loan fits within the lender guidelines prior to sending to BrightDoor
Complete Initial Set Up form and send Fannie 3.2 file
Approve initial Loan Estimate
Responsible for locks, re-locks, extensions, etc
Be available to answer borrower questions related to rate, term and loan product when needed
Work as a team player with your processor
Be kind and courteous